Arrow Voice & Data has nurtured a strong and close partnership with Avaya and has been recognised by Avaya as a Cloud Specialist. This recognition and status come from Arrow’s capabilities in implementing Avaya Cloud Solutions, and the proven satisfaction of our valued customers. Arrow only partner with trusted world leaders in cloud and ...
The finance industry, including banking, insurance, accounting and stockbroking firms, faces unique and complex challenges, including regulatory and stringent security requirements. Deloitte has released its 2019 Banking Industry Outlook, that outlines key trends occurring in the financial services sector. They identify the challenge when faced with a complicated mix of systems, platforms, tools and software, ...
We all know that positive customer experiences ranging from interactions with your website, booking systems, call centre staff and employees, can turn your guests into brand advocates and champions. Happy customers spreading the word both off and online will bring in more potential customers and revenue. A classic ‘win-win’! The reverse unfortunately, will also hold ...
Does your business have a contact centre that’s not in the cloud yet? A virtual contact centre is a cloud web-based application that supports voice, email and web chat so your customers can interact with your company in the way they prefer. When your company has a contact centre in the cloud, it can ...
Does your retail business use cloud communications to drive business growth and cut costs? If you’re still using call centre and legacy phone systems, you may be hampering your customer and employee experience. Cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) are making these systems obsolete. Retailers who are ...